If you are trying to repair a broken refrigerator, dishwasher, washer, dryer, oven, or other household appliance, finding the correct replacement part can be more difficult than the repair itself. PartSelect is designed to simplify that process by combining appliance parts with model-specific diagrams, troubleshooting information, repair guides, and installation videos.

After researching PartSelect’s product catalog, repair resources, policies, and customer feedback across independent review platforms and public discussions, I found that the company has several genuine strengths—particularly its model-number search, OEM parts, repair instructions, and human customer support. However, shipping costs and some return experiences are worth considering before placing an order.

Editor’s note: This review is based on detailed research of PartSelect’s website, public customer feedback, Reddit discussions, Trustpilot, BBB reviews, and other publicly available information. It does not claim a personal purchase or firsthand transaction that did not occur.

What Is PartSelect?

PartSelect is an online retailer specializing in replacement parts for household appliances and selected outdoor equipment. Its catalog covers major brands including Whirlpool, GE, Maytag, Frigidaire, KitchenAid, LG, Samsung, Bosch, Electrolux, Jenn-Air, Kenmore, and others.

What makes PartSelect different from a basic parts retailer is the amount of repair information attached to its catalog. Instead of simply searching for a part number, customers can search by appliance model, symptom, or brand and access troubleshooting information designed to help identify the likely problem.

The company also provides its Instant Repairman tool, which uses an appliance’s model number and reported symptoms to narrow down potential problems and corresponding replacement parts.

What Can You Buy From PartSelect?

PartSelect carries a broad selection of appliance replacement components. Its catalog includes parts for:

• Refrigerators
• Dishwashers
• Washing machines
• Dryers
• Ranges and ovens
• Microwaves
• Small appliances
• Selected lawn and outdoor equipment

Common replacement items include water inlet valves, pumps, thermostats, heating elements, control boards, door handles, gaskets, racks, knobs, switches, filters, belts, motors, ice-maker components, and other internal and external parts.

The PartSelect brand directory makes it relatively straightforward to locate parts according to the manufacturer of your appliance.

My Take on PartSelect’s Biggest Advantage: Finding the Right Part

For me, the biggest reason to consider PartSelect is not simply its inventory. It is the way the website connects the appliance model to compatible components and repair information.

Appliance parts are particularly frustrating because two appliances that look almost identical can use completely different components. Searching by the exact model number is therefore much safer than trying to identify a component based only on appearance.

PartSelect emphasizes this model-specific approach through its Instant Repairman system and model-number resources. The site can show likely replacement parts, diagrams, symptoms, installation instructions, and customer-submitted repair information for specific appliance models.

That makes the website especially useful for DIY homeowners who would rather spend time researching the problem themselves before paying for a service call.

PartSelect OEM Parts: Are They Good Quality?

One of PartSelect’s strongest selling points is its emphasis on OEM, or original equipment manufacturer, replacement parts. According to PartSelect’s help information, the company sells OEM parts rather than simply relying on generic aftermarket replacements, and its OEM parts carry a one-year manufacturer’s warranty.

That matters because appliance compatibility is not always about whether a part physically fits. Electrical specifications, connectors, dimensions, mounting points, and control systems can all differ between models.

For expensive components such as control boards, motors, valves, and heating systems, using a correctly specified OEM replacement can therefore be preferable to choosing the cheapest generic alternative.

That said, I would still verify the complete appliance model number and the exact part number before ordering. Even PartSelect’s own repair tools stress the importance of using the complete model number.

PartSelect Website Experience

The website is one of PartSelect’s better features. Rather than forcing shoppers to already know a part number, it provides several ways to narrow a search.

You can generally begin with:

• Your appliance’s brand
• Your complete model number
• The appliance category
• A specific symptom or problem
• A known part number

Once the appliance is identified, the site can display diagrams and individual components associated with the model. This is particularly helpful when you know what the broken component looks like but do not know its technical name.

Recent customer feedback on Trustpilot also frequently highlights the website’s diagrams and ease of finding parts without knowing the exact part number.

PartSelect Installation Videos and Repair Guides

This is another area where PartSelect stands out from many basic replacement-parts stores.

The company provides repair guides, installation instructions, troubleshooting content, diagrams, and videos. These resources are intended to help DIY users understand both the diagnosis and installation process.

Customer reviews on the PartSelect Trustpilot profile frequently mention the usefulness of the website’s repair information, while Reddit discussions have also highlighted PartSelect’s step-by-step repair videos as a reason people use the site.

For someone comfortable with basic DIY work, this can potentially turn a frustrating repair into a manageable project. However, electrical and gas appliance repairs can involve serious safety risks, so the appropriate power, gas, and manufacturer safety procedures should always be followed.

PartSelect Pricing: Is It Cheap?

I would not describe PartSelect as automatically the cheapest place to buy every appliance component.

The better way to evaluate its pricing is to consider the complete purchase rather than comparing only the listed part price. PartSelect offers OEM components, compatibility information, repair instructions, and customer assistance, which can be valuable when the alternative is buying the wrong part and starting the process again.

PartSelect also advertises a price-match guarantee. Its help documentation states that the displayed part price is the price paid for the part, with shipping costs added separately, and explains its approach to additional charges.

Before purchasing an expensive component, I would still compare the exact part number with other reputable appliance-parts suppliers. This is particularly important for older appliances where the same OEM component may be available from multiple retailers at significantly different prices.

PartSelect Shipping: How Fast Is Delivery?

PartSelect promotes fast shipping through its network of U.S. warehouses. The company currently states that many in-stock parts can leave the warehouse the same day, with an average standard-shipping delivery time of approximately 1.8 business days and 95% of customers receiving in-stock parts within two days.

There are also slower economy shipping options and next-business-day shipping for qualifying in-stock parts.

In practice, customer feedback is more mixed than the headline shipping claims. Many Trustpilot reviewers report quick delivery, while some customers mention shipping delays or dissatisfaction with shipping costs.

One recent Trustpilot review, for example, praised the easy-to-use website but criticized the shipping charge because the customer felt the cost remained high even when purchasing multiple parts.

My advice is to check the estimated delivery date and total shipping charge at checkout rather than assuming every part will arrive under the fastest advertised timeframe.

PartSelect Return Policy

This is the area where I would pay the most attention before ordering.

PartSelect generally provides a 30-day return period for eligible parts. Its published guidance says returned parts need to be in resalable condition, while electrical parts generally cannot have been installed. Customer feedback also indicates that return-shipping responsibilities can vary depending on the circumstances of the return.

This is especially important for appliance repairs because customers sometimes discover that the original component was not actually defective after installing another part.

I would therefore diagnose the problem carefully before ordering expensive electrical components such as control boards. If you are unsure, using PartSelect’s troubleshooting resources or speaking with customer service before purchasing can reduce the chance of an unnecessary return.

What Customers Say About PartSelect

Customer feedback is generally positive on the U.S. PartSelect Trustpilot profile, but it is not uniformly positive.

At the time of research, PartSelect had more than 10,000 Trustpilot reviews and a rating around 4.6 out of 5. The largest share of reviews were five-star ratings. Customers commonly praised the helpfulness of customer-service representatives, the ability to locate difficult parts, model-specific diagrams, and the overall ordering experience.

Recent positive reviews frequently mention representatives who helped customers identify the correct component, correct an order, process a return, or troubleshoot a problem.

There are also negative reviews. The recurring complaints include shipping delays, return processing times, incorrect or damaged parts, shipping costs, and frustration when trying to resolve a return.

This difference is important: PartSelect’s overall review profile suggests that many customers have excellent experiences, but a difficult return or delivery problem can make the experience considerably less pleasant.

PartSelect Reviews on BBB

PartSelect also has a Better Business Bureau profile. The BBB profile currently shows an A+ rating and a large number of customer reviews.

Recent BBB reviews include customers praising fast delivery, easy-to-find parts, clear installation videos, and helpful customer-service representatives. At the same time, some complaints involve incorrect parts, returns, shipping-label issues, and delays in resolving problems.

That pattern broadly matches what I found elsewhere: the actual product-finding and ordering process is usually the stronger part of the experience, while complicated returns can be where frustration appears.

What About Reddit Reviews?

Reddit has relatively limited PartSelect-specific discussion compared with larger appliance-parts retailers, so I would not treat Reddit as a statistically meaningful source of overall customer sentiment.

However, the discussions that do mention PartSelect provide useful context. In one 2026 r/Appliances discussion about online appliance repair sites, a commenter specifically recommended PartSelect and praised its step-by-step videos and availability of appliance repair parts.

That aligns with the strongest theme across the broader review research: PartSelect’s educational repair content is one of its biggest advantages.

PartSelect Customer Service

Customer service is another area where the feedback is somewhat polarized.

Many recent Trustpilot and BBB reviews praise individual representatives for being knowledgeable, patient, polite, and willing to help customers identify parts or correct orders. This is particularly valuable when a customer does not know which component is required.

On the other hand, some negative reviews describe slow return processing or difficulty getting a resolution after receiving a damaged or incorrect part.

Based on the feedback I reviewed, I would give PartSelect credit for having accessible human support, but I would not assume that every post-purchase issue will be resolved immediately.

Is PartSelect Legit?

Yes, PartSelect appears to be a legitimate appliance-parts retailer.

The company has an established online presence, a substantial catalog of appliance replacement parts, a long history of providing DIY repair resources, a large volume of independent customer reviews, and a BBB business profile.

The existence of negative reviews does not by itself suggest that PartSelect is illegitimate. In fact, the review pattern is more consistent with a large established retailer that has both successful orders and occasional customer-service, delivery, or return disputes.

Is PartSelect Worth It?

For me, the answer depends on what you value most.

If your priority is simply finding the absolute lowest price for a known appliance part, I would compare several suppliers before purchasing. PartSelect may not always win that comparison.

But if you are a homeowner trying to diagnose an appliance problem, identify an unfamiliar component, find an OEM replacement, and learn how to install it, PartSelect becomes much more attractive.

The combination of model-specific parts information, troubleshooting tools, diagrams, repair guides, installation videos, OEM components, and human customer support gives it an advantage over a generic online marketplace.

Before placing your order, I recommend checking the exact model number, comparing the part number with at least one other reputable supplier, reviewing the return conditions, and checking the final shipping cost.

Pros and Cons of PartSelect

Pros

• Large selection of appliance replacement parts
• Strong model-number search functionality
• OEM parts available
• Useful Instant Repairman troubleshooting tool
• Detailed diagrams and repair information
• Many installation videos and DIY resources
• Human customer support
• One-year manufacturer warranty on OEM parts according to PartSelect’s help information
• Fast shipping available for many in-stock parts

Cons

• Prices are not always the lowest available
• Shipping costs can be a concern
• Some customers report delivery delays
• Returns can take time to process
• Return-shipping responsibilities need to be checked carefully
• Incorrect part orders can become frustrating to resolve

Who Should Buy From PartSelect?

I think PartSelect is particularly suitable for:

• DIY homeowners repairing their own appliances
• People with older appliances that need hard-to-find replacement parts
• Customers who want OEM replacement components
• People who need help diagnosing an appliance problem
• Customers who value installation videos and repair instructions
• Anyone who prefers speaking with a human when they cannot identify a part

It may be less appealing if your only priority is finding the lowest possible price and you already know the exact part number.

How to Save Money on PartSelect

Because appliance parts can become surprisingly expensive, I recommend checking available promotions before completing your purchase. You can check the latest PartSelect coupons and deals on CouponCurry before ordering and compare any available discount against the retailer’s current price.

It is also worth comparing the exact OEM part number across reputable suppliers. A small difference in the part price can become less important if another retailer charges considerably more for shipping.

My Final Verdict on PartSelect

Overall, I consider PartSelect a legitimate and useful option for appliance replacement parts, especially for DIY repairs.

The strongest part of the experience is the repair ecosystem surrounding the products. Instead of simply selling a component, PartSelect gives customers tools for identifying the appliance, diagnosing symptoms, viewing diagrams, watching installation videos, and understanding how a repair can be completed.

Customer feedback supports this strength. Thousands of shoppers praise the website, product fit, repair resources, and knowledgeable representatives. However, the negative feedback should not be ignored. Shipping costs, delayed deliveries, damaged or incorrect parts, and slow return processing appear repeatedly enough that shoppers should understand the policies before purchasing.

If I were evaluating PartSelect for an appliance repair, I would use its model-specific search and repair resources first, verify the exact part number, compare the total cost with other reputable suppliers, and check the return terms before ordering. For a customer who values OEM parts and DIY repair assistance, that combination makes PartSelect a strong contender.

Final rating: 4.3/5

Best for: OEM appliance parts, DIY repairs, model-specific part searches, repair guides, and installation help.

Watch out for: shipping costs, return timelines, and compatibility when ordering expensive electrical components.