If you are trying to repair a broken refrigerator, dishwasher, washer, dryer, oven, microwave, or another household appliance, finding the correct replacement part can be surprisingly difficult. AppliancePartsPros.com aims to make that process easier by combining a large selection of OEM appliance parts with model-specific diagrams, troubleshooting information, repair videos, and technical support.

After reviewing AppliancePartsPros.com’s product selection, policies, repair resources, customer feedback, Trustpilot reviews, BBB information, and public discussions, I found that the store has a strong reputation for helping customers identify difficult-to-find parts. Its website and repair resources are particularly impressive, although pricing, shipping costs, and occasional customer-service or fulfillment problems are worth considering before placing an order.

Editor’s note: This review is based on research of AppliancePartsPros.com’s published information and independent customer feedback. It does not claim a personal purchase or transaction that did not occur.

What Is AppliancePartsPros.com?

AppliancePartsPros.com is an online retailer specializing in appliance replacement parts and repair information. The company says it began in 1999 and has grown from a small operation into a major online source for appliance parts and DIY repair assistance.

According to the company’s official company history, AppliancePartsPros.com has helped with more than 10 million successful repairs and has produced thousands of appliance repair and troubleshooting videos.

The current website advertises more than 2.1 million OEM appliance parts and covers major appliance categories including washers, dryers, refrigerators, dishwashers, microwaves, ranges, ovens, freezers, mixers, trash compactors, and more.

What Does AppliancePartsPros.com Sell?

The store focuses primarily on replacement components rather than complete appliances. Its catalog includes parts for many of the brands commonly found in American homes.

Common product categories include:

• Refrigerator parts
• Washer parts
• Dryer parts
• Dishwasher parts
• Oven and range parts
• Microwave parts
• Freezer parts
• Garbage disposal parts
• Room air-conditioner parts
• Small appliance and mixer parts
• Lawn and outdoor equipment parts

Individual components can include motors, pumps, valves, heating elements, thermostats, control boards, door seals, racks, switches, belts, handles, filters, ice-maker components, knobs, hoses, wiring, and other replacement parts.

My Favorite Thing About AppliancePartsPros.com: Part Identification

The strongest feature of AppliancePartsPros.com is the way it helps customers identify the correct component.

Rather than simply searching for a generic term such as “dryer heating element,” customers can enter the appliance’s model number and view parts associated with that particular appliance. The site also provides model-number location guides for different appliance types.

This is important because appliance components that look almost identical can have different dimensions, electrical specifications, connectors, mounting points, or compatibility requirements.

For that reason, I would strongly recommend starting with the exact model number rather than browsing parts based only on a photograph or description.

Are AppliancePartsPros.com Parts Genuine OEM?

One of the company’s major selling points is its focus on OEM, or original equipment manufacturer, parts.

AppliancePartsPros.com states on its website that it sells OEM parts for the appliances it supports. That can be particularly useful when replacing important components such as control boards, pumps, motors, valves, or heating elements.

OEM compatibility can reduce the risk of buying a generic component that technically fits but does not perform exactly like the original part.

However, I would still verify the complete model number and part number before purchasing. “OEM” does not eliminate the possibility of ordering the wrong component if the appliance model is entered incorrectly.

AppliancePartsPros.com Website Experience

The website is built around appliance repair rather than simply being an online parts catalog.

Customers can search using:

• Appliance model number
• Part number
• Appliance type
• Brand
• Part description

After selecting a compatible appliance, the site can provide diagrams and related parts. This is especially useful when you know where the damaged component is located but do not know its official name.

Independent customer feedback frequently praises the site’s organization, diagrams, model-number search, and ability to locate exact replacement components.

AppliancePartsPros.com Repair Videos

Another major advantage is the amount of educational material available to customers.

AppliancePartsPros.com provides repair videos, troubleshooting information, diagrams, repair instructions, and a dedicated repair forum. The company says it has produced thousands of in-house appliance repair and troubleshooting videos.

This makes the store particularly appealing to DIY homeowners. You are not simply buying a replacement part; you can also use the company’s resources to understand how the component works and how it can be replaced.

Customer feedback repeatedly mentions these videos as one of the site’s strongest features. Recent customer reviews have specifically praised the repair videos and the ease of finding the appropriate part.

AppliancePartsPros.com Pricing

I would not automatically assume that AppliancePartsPros.com has the lowest price on every replacement part.

The value proposition is broader than price alone. Customers are paying for OEM components, model-specific compatibility information, repair instructions, technical assistance, and a specialized parts catalog.

The company also has a price match guarantee covering eligible identical genuine OEM parts sold by qualifying competitors. However, the policy has specific conditions, including a 24-hour submission period and requirements concerning the competing retailer and comparable service.

This means that if you find a lower price elsewhere, it is worth checking whether it qualifies for the price-match program before placing the order.

AppliancePartsPros.com Shipping

AppliancePartsPros.com advertises same-day shipping for qualifying in-stock items ordered before its stated cutoff time on business days.

The company’s current shipping policy lists Economy delivery at approximately 5–14 business days and Standard delivery at approximately 3–6 business days. It also says that 91% of its Standard ground orders arrive within two business days.

That sounds attractive for appliance repairs, where a broken refrigerator or washing machine can quickly become a major inconvenience.

Customer feedback generally supports fast delivery, although shipping experiences are not universally positive. Some customers praise quick shipping, while others complain about shipping costs or unclear delivery estimates.

My recommendation is to check both the delivery estimate and total shipping charge at checkout, especially if you are ordering an inexpensive part.

AppliancePartsPros.com Return Policy

One of the store’s most attractive policies is its advertised 365-day return window.

According to the company’s current return policy, eligible parts can generally be returned within 365 days as long as they are new, in resalable condition, and have not been installed or show signs of installation. Original packaging and included accessories are required.

The policy is considerably longer than the 30-day return period commonly found at many online retailers.

However, there is an important detail: the original shipping charge is generally excluded from refunds, and customers may need to pay return shipping unless the return is the result of an error by AppliancePartsPros.com.

That distinction matters when buying a relatively inexpensive component. A long return window is useful, but the total cost of returning the item should still be considered.

What Happens If You Receive a Damaged Part?

AppliancePartsPros.com has a separate procedure for parts damaged during shipping. The company asks customers to provide details such as the appliance model and serial number along with photographs of the box, damaged component, and shipping invoice.

The company says it will then arrange a replacement rather than treating the situation as a normal return.

This is worth knowing because customers should document shipping damage before discarding packaging materials.

AppliancePartsPros.com Warranty

Most parts sold by AppliancePartsPros.com are covered by the original manufacturer’s warranty for one year against factory defects, according to the company’s published warranty information.

There is an important limitation: the company states that warranty replacements are exchanges rather than refunds, and shipping costs associated with warranty returns can be the customer’s responsibility.

I would therefore check the warranty conditions for an expensive component before ordering rather than assuming every situation will be covered in exactly the same way.

What Customers Say About AppliancePartsPros.com

The independent customer feedback I found is generally favorable, particularly regarding the website and part-finding process.

At the time of research, AppliancePartsPros.com had a 4.5 out of 5 TrustScore on Trustpilot from approximately 2,760 reviews. About 84% of the reviews were five-star, while 7% were one-star.

The most common positive themes include:

• Easy-to-use website
• Accurate model-number searches
• Helpful diagrams
• Large parts selection
• Fast shipping
• Useful repair videos
• Helpful technical support
• OEM parts availability

There are also recurring criticisms. Some customers complain about relatively high prices, shipping charges, delivery problems, incorrect parts, or difficulties resolving certain customer-service issues.

Recent Negative Reviews: What Should You Know?

A balanced review should not focus only on the five-star ratings.

Some recent customer reviews describe problems involving missing or incorrect parts and difficulties contacting customer service. Other customers have complained about receiving the wrong part or experiencing problems with refunds.

These experiences appear to be a minority compared with the much larger number of positive reviews, but they are still worth considering because appliance repairs are often time-sensitive.

Interestingly, other recent reviews describe the opposite experience, including fast delivery, easy part identification, and helpful representatives. That suggests that the quality of the experience can vary depending on the order and situation rather than there being a single universal customer-service experience.

AppliancePartsPros.com BBB Reviews

The Better Business Bureau profile lists AppliancePartsPros.com, Inc. as BBB accredited with an A rating. The business has been BBB accredited since 2009 and the profile identifies the company as a major appliance-parts retailer.

The BBB customer review section currently shows an average rating of approximately 4.66 out of 5 from around 380 customer reviews. Recent reviews praise the site’s model-to-part cross-referencing, diagrams, availability, and shipping.

However, the BBB complaint database also lists complaints involving product, delivery, billing, service, and order issues. The largest category is product-related complaints.

Given the company’s size and transaction volume, complaint counts should be considered alongside how complaints are handled rather than viewed in isolation.

What About Reddit?

Reddit has considerably less AppliancePartsPros-specific feedback than Trustpilot or BBB, so I would not use Reddit alone to judge the company.

The most useful Reddit discussions tend to involve people looking for appliance repair parts or discussing different online parts suppliers. The limited direct discussion does not establish a strong negative consensus about AppliancePartsPros.com.

For this reason, I would give much more weight to the larger volume of Trustpilot and BBB feedback when evaluating the store, while treating Reddit as supplementary community context.

What About Quora and Facebook?

I found substantially less reliable, independently verifiable AppliancePartsPros-specific feedback on Quora and Facebook than on Trustpilot and BBB. Because social-platform comments can be difficult to verify and may change or disappear, I would not use isolated comments as evidence of a broad customer trend.

The stronger pattern comes from sources with larger review histories: customers consistently praise AppliancePartsPros.com’s part-selection tools and repair resources, while the negative feedback is more concentrated around individual order, shipping, pricing, and return problems.

Customer Service and Technical Support

Technical support is one of the areas where AppliancePartsPros.com attempts to differentiate itself from generic online marketplaces.

The company says its Cleveland, Tennessee customer-service center has more than 75 employees who assist customers with questions and help determine the appropriate parts for repairs. Its customer-service pages also provide phone and live-chat support.

Customer reviews frequently praise individual representatives for helping identify difficult components. On the other hand, some negative reviews show that customers have experienced delays or difficulty reaching support during problematic orders.

My view is that the availability of technical support is a genuine advantage, but customers should still keep their order number, model number, photos, and shipping documentation available if a problem occurs.

Is AppliancePartsPros.com Legit?

Yes. AppliancePartsPros.com appears to be a legitimate and established online appliance-parts retailer.

The company says it has operated since 1999, has served millions of customers, maintains a physical customer-service operation in Tennessee, and has a substantial independent review footprint. The BBB also lists it as an accredited business with an A rating.

The presence of negative reviews does not change that conclusion. Those reviews are more useful for identifying potential weak points—such as shipping, pricing, returns, or individual order problems—than for suggesting that the retailer itself is illegitimate.

Is AppliancePartsPros.com Worth It?

For DIY appliance repairs, I think AppliancePartsPros.com is worth considering.

The store is especially attractive when you do not know exactly which replacement component you need. The combination of model-specific searching, OEM parts, diagrams, repair videos, troubleshooting information, and technical support provides considerably more assistance than a generic marketplace listing.

If you already know the exact OEM part number and only care about getting the lowest price, however, I would compare the same part across several reputable suppliers. AppliancePartsPros.com’s price-match program can also be worth checking before you order.

The 365-day return policy is another significant advantage, although customers should remember that original shipping charges are generally excluded and return shipping may be their responsibility.

How to Save Money at AppliancePartsPros.com

Before ordering, I recommend comparing the exact part number rather than comparing products by name alone. This prevents you from accidentally comparing two visually similar but technically different components.

You can also check the latest AppliancePartsPros.com coupons and deals on CouponCurry before checkout. If a promotion is available, it can help offset the cost of the replacement part or make the overall purchase more competitive.

For expensive OEM components, it is also worth checking the store’s price-match policy before purchasing.

Pros and Cons of AppliancePartsPros.com

Pros

• Large selection of OEM appliance parts
• More than 2 million parts advertised
• Excellent model-number search functionality
• Detailed appliance diagrams
• Thousands of repair and troubleshooting videos
• Useful DIY repair information
• Technical support through phone and chat
• 365-day return policy for eligible parts
• Price-match guarantee on qualifying OEM parts
• Fast shipping available for many in-stock parts

Cons

• Some parts may be cheaper elsewhere
• Shipping costs can reduce the value of inexpensive orders
• Some customers report delivery problems
• Negative reviews include incorrect or damaged parts
• Return shipping is not always free
• Warranty exchanges can involve customer-paid shipping costs
• Customer-service experiences are not consistently positive

Who Should Buy From AppliancePartsPros.com?

I would particularly recommend considering AppliancePartsPros.com if you:

• Want to repair an appliance yourself
• Need an OEM replacement part
• Have an older appliance with a difficult-to-find component
• Need help identifying a replacement part
• Want access to repair videos and diagrams
• Prefer having technical support available before or after an order

If you already know the exact part number and your only goal is the lowest possible price, compare the complete cost—including shipping—with other reputable suppliers.

Final Verdict: Is AppliancePartsPros.com a Good Choice?

Overall, AppliancePartsPros.com is one of the stronger options for DIY appliance replacement parts, particularly when finding the correct component is your biggest challenge.

The store’s biggest strength is its repair ecosystem. It combines a large OEM parts catalog with model-specific searches, diagrams, troubleshooting resources, installation videos, technical support, and a lengthy return period. Those features explain why the company receives consistently strong feedback on its website experience and part-finding process.

The independent review data is also encouraging. Trustpilot currently shows a strong overall customer rating, while the BBB customer-review section also shows a high average rating from hundreds of reviewers.

That said, I would not describe the experience as flawless. Shipping costs, pricing, incorrect or damaged orders, and customer-service problems appear in negative reviews, so shoppers should understand the policies before purchasing.

My recommendation is to start with your exact appliance model number, verify the part number carefully, compare the total price with other reputable retailers, check the return and warranty terms, and look for a current AppliancePartsPros.com coupon before completing your purchase.

Final Rating: 4.4/5

Best for: OEM appliance parts, DIY repairs, difficult-to-find components, model-specific searches, and repair guidance.

Watch out for: shipping costs, price differences, return-shipping requirements, and the possibility of fulfillment or customer-service issues.