Runners Plus is a specialty running and fitness retailer based in the Dayton, Ohio area, offering running shoes, walking shoes, athletic footwear, apparel, accessories, and other gear. Unlike a general sneaker retailer, the company positions itself around knowledgeable shoe fitting and helping customers choose footwear based on their individual running and walking needs.

That specialty-store approach is one of the biggest reasons shoppers consider Runners Plus. But when buying running shoes online, product selection and price are only part of the equation. Shipping reliability, fit assistance, returns, customer service, and the ability to find specific sizes and widths can matter just as much.

After reviewing Runners Plus’s policies and a substantial amount of customer feedback from verified post-purchase surveys and public review platforms, the overall picture is quite positive, although there are a few areas where online shoppers should pay attention.

In this detailed Runners Plus review, we’ll look at the store’s running-shoe selection, fitting expertise, pricing, customer service, shipping, returns, customer feedback, and whether it is worth considering for your next pair of running shoes.

What Is Runners Plus?

Runners Plus is a specialty running retailer serving runners and active customers in the Dayton, Ohio region. The company sells footwear and running products from established athletic brands and also operates physical retail locations where customers can receive help selecting shoes.

The store’s primary point of differentiation is its emphasis on shoe fitting. Runners Plus says its staff are trained in the fitting process and have product knowledge and running experience to help customers identify footwear that suits their needs.

This specialty approach is particularly relevant for runners who struggle with standard shoe sizing, need stability footwear, require wider options, or simply don’t know which type of running shoe is appropriate for them.

For online shoppers looking to save, it is also worth checking the latest Runners Plus coupons and deals before placing an order.

What Does Runners Plus Sell?

Runners Plus focuses heavily on running and athletic footwear, but its catalog extends beyond running shoes.

• Men’s running shoes
• Women’s running shoes
• Walking shoes
• Trail running footwear
• Stability running shoes
• Neutral running shoes
• Wide and specialty-width footwear
• Running apparel
• Running socks
• Insoles and foot-care products
• Running accessories
• Fitness and training products
• Recovery and performance products

The store carries recognizable running brands, making it useful for shoppers who already know the model they want but want an alternative retailer to compare availability, pricing, and service.

Runners Plus Running Shoe Selection

Selection is one of Runners Plus’s strongest selling points. Customer feedback repeatedly mentions the ability to find running shoes, sizes, and widths that can be difficult to locate at conventional shoe retailers.

One recent Google review highlighted the store’s selection of wide shoes, with the customer saying Runners Plus consistently had the sizes they needed. Other public reviews mention finding specific Hoka and Brooks models at competitive prices.

This matters because running shoes are not simply fashion purchases. The right model can depend on your running style, foot shape, preferred cushioning, stability requirements, training distance, and whether you are using the shoe for running, walking, or everyday wear.

A specialty running retailer can therefore provide more useful options than a general footwear store, particularly when you need something outside the standard men’s or women’s medium-width range.

Runners Plus Shoe Fitting

Shoe fitting is arguably the most important part of the Runners Plus experience.

Public reviews frequently mention employees examining customers’ existing shoes, asking questions about their running or walking habits, and helping compare different footwear options. Several customers specifically praise the staff for being knowledgeable about running shoes rather than simply trying to sell the most expensive model.

One public review described staff examining the tread pattern on an old pair of shoes before recommending new footwear. Another customer said employees took the time to evaluate multiple pairs before helping them find walking shoes that fit comfortably.

There are also older critical reviews from customers who were unhappy with fitting recommendations or felt they did not receive adequate attention. This is worth acknowledging because shoe fitting is ultimately not an exact science, and an assessment that works for one runner may not work for another.

For that reason, I would treat a fitting as professional guidance rather than a guarantee that a particular shoe will be perfect.

Runners Plus for Wide Feet

Wide footwear is an area where Runners Plus appears to have a useful advantage.

Recent customer reviews specifically mention difficulty finding wide shoes elsewhere but describe Runners Plus as a reliable place to find them. Another local review notes that wide shoes that are not immediately in stock can sometimes be ordered and become available within a few days.

This is particularly valuable for runners who routinely struggle with narrow toe boxes or standard-width footwear.

However, availability changes frequently, so shoppers should check the current size and width inventory for the exact model rather than assuming every shoe is available in every width.

Runners Plus Product Quality

Because Runners Plus sells established running-shoe brands rather than manufacturing most of the footwear itself, product quality depends largely on the individual brand and model you choose.

The store’s value is therefore less about producing a unique shoe and more about giving customers access to established running footwear alongside knowledgeable service.

Customer feedback supports this distinction. Reviews frequently praise the shoes themselves, while also highlighting the convenience of finding specific models at competitive prices and receiving help selecting the right option.

If you already know which shoe you want, Runners Plus can function much like any other online specialty footwear retailer. If you are uncertain about your shoe choice, the store’s fitting expertise becomes considerably more valuable.

Runners Plus Pricing

Pricing is another reason customers appear to shop with Runners Plus. Public reviews repeatedly mention competitive prices, including customers who compared Runners Plus with Amazon and other sporting-goods retailers.

One public review from a customer who purchased Hoka shoes specifically praised the retailer for having the product in stock at a low price and shipping it quickly. Runners Plus’s own website also features customer testimonials describing its pricing as competitive.

However, running-shoe prices fluctuate across the entire industry. A model can be discounted at one retailer while another store has the better price on a different model.

For that reason, it makes sense to compare the current Runners Plus price with available Runners Plus coupon codes and deals before completing your purchase.

What Customers Say About Runners Plus

One of the strongest pieces of evidence available for Runners Plus is its Bizrate customer-review data.

At the time of research, Runners Plus had a 9.7/10 overall rating from 329 verified post-delivery reviews on Bizrate. The same survey data showed a 9.5/10 score for customers saying they would shop there again and a 10/10 likelihood-to-recommend score.

Recent reviews include customers praising fast shipping, product availability, competitive prices, and responsive customer service. One customer reported that a selected Brooks Ghost Max color was out of stock, but Runners Plus contacted them promptly, provided another color option, and shipped the replacement selection quickly.

There are also less positive experiences. One recent Bizrate customer said an order arrived later than expected, while another reported that the delivery estimate shown during checkout was not accurate. This suggests that shipping is generally well regarded but is not necessarily perfect on every order.

Runners Plus Reviews on Reddit

Reddit has considerably less dedicated discussion about Runners Plus than larger national running retailers. Searches for the company produce many discussions about running shoes themselves, but relatively little reliable Runners Plus-specific customer feedback.

Because of that limited sample, I would not use Reddit as a primary measure of the store’s reputation.

The more useful evidence comes from verified post-purchase reviews on Bizrate and the large number of public local-business reviews discussing actual in-store experiences.

Runners Plus on Trustpilot, Quora and Facebook

I found limited reliable, brand-specific review material for Runners Plus on Trustpilot, Quora, and Facebook that could be confidently used to evaluate the retailer. There are references to Runners Plus across the wider web, but not enough trustworthy platform-specific evidence to draw meaningful conclusions from those sources.

Rather than mixing unrelated businesses or ambiguous social-media comments into the review, it is more useful to rely on verified customer surveys and established public review directories.

This is especially important for a retailer like Runners Plus because its name can produce unrelated search results and generic running discussions.

Runners Plus Customer Service

Customer service is one of the most consistently praised aspects of Runners Plus.

Bizrate’s verified customer feedback includes recent shoppers who gave full marks for customer support after receiving assistance with product availability and order changes.

Local review platforms show a similar pattern. Customers frequently describe employees as knowledgeable, patient, friendly, and willing to spend time helping them find an appropriate shoe.

For example, recent Google reviews mention employees helping customers understand how to choose running shoes and spending significant time discussing their requirements. Other customers praise staff for helping with fitting and explaining store policies.

There are some critical reviews as well. One customer complained about losing store credit after a policy change, while older reviews include complaints about staff attention and sales pressure. These experiences appear alongside a much larger volume of positive service feedback, so they should be treated as individual experiences rather than representative of every visit.

Runners Plus Shipping

Shipping appears to be one of the retailer’s stronger online-shopping features, although delivery estimates can occasionally be less predictable.

Recent Bizrate reviews include multiple customers praising fast delivery. One customer reported receiving a replacement shoe color the day after selecting an alternative. Other reviews describe orders arriving quickly and securely.

Runners Plus’s own website also features customer testimonials describing products as being shipped promptly.

However, some recent feedback reports delivery taking longer than the expected date. One customer specifically said the delivery date shown at checkout was more than a week different from the eventual shipping timeline.

My takeaway is that Runners Plus appears to have a strong shipping track record overall, but shoppers should rely on the actual shipping-confirmation email and tracking information rather than assuming the initial estimate is guaranteed.

Runners Plus Return Policy

Runners Plus has a relatively generous return structure for running footwear because it recognizes that you may not know whether a shoe is right until you’ve actually tested it.

According to the current return policy, new and unworn products in their original packaging can generally be returned within 90 days for a refund or store credit. Products with a manufacturer defect also have a 90-day guarantee.

Worn products without a defect can be returned within 30 days for store credit.

This is particularly useful for running shoes because fit can sometimes become apparent only after walking or running in the shoes.

Online returns currently have a $7.99 return-shipping fee unless the mistake was made by Runners Plus. The company says approved refunds are generally issued to the original payment method within 10 business days after the returned item is received and inspected.

Exchanges are handled as a return and a new purchase rather than a direct exchange transaction. Customers therefore need to request the return and place a separate order for the replacement product.

Runners Plus Return Policy for Used Running Shoes

The ability to return worn shoes within 30 days is one of the more useful aspects of the store’s policy.

Running-shoe fit is not always obvious during a five-minute fitting. A shoe can feel comfortable initially but cause pressure, rubbing, or other problems after several miles.

Runners Plus’s policy acknowledges this by allowing used or worn products to be returned for store credit or exchanged within the 30-day window, provided they do not have a defect.

There are limits. The company says it reserves the right to restrict eligibility when customers make excessive used returns during a 12-month period.

Is Runners Plus Legit?

Based on the available evidence, Runners Plus is an established running retailer rather than an unknown online sneaker shop.

The company has physical retail locations in the Dayton, Ohio area, a functioning e-commerce operation, a published return policy, and a substantial history of customer reviews.

Its Bizrate profile currently shows hundreds of verified post-delivery reviews, while local review platforms contain hundreds of additional customer experiences. The store’s own website also publishes customer testimonials about its online ordering and in-store service.

As with any retailer, individual order experiences can vary, but the available evidence does not suggest that Runners Plus is an unverified or anonymous online seller.

Runners Plus Pros and Cons

Pros

• Specialty running retailer with an emphasis on shoe fitting.
• Strong selection of running and walking footwear.
• Useful range of sizes and widths, including options for wide feet.
• Many customers praise the knowledge and friendliness of staff.
• Competitive pricing is frequently mentioned in customer reviews.
• Strong verified customer satisfaction scores on Bizrate.
• Fast shipping is frequently reported by online customers.
• 90-day return window for new and unworn products.
• Worn, non-defective products can generally be returned within 30 days for store credit.
• Physical stores provide an opportunity for in-person fitting.

Cons

• Some customers report delivery taking longer than the initial estimate.
• Online returns currently have a $7.99 shipping fee unless Runners Plus made the mistake.
• Used returns generally result in store credit or exchange rather than a cash refund.
• Exchanges are processed as a return plus a new order.
• Some public reviews report inconsistent individual experiences with staff or fitting recommendations.
• International shoppers should verify current shipping availability before ordering.

Is Runners Plus Worth It?

Runners Plus is particularly worth considering if you care about running-shoe selection and knowledgeable fitting rather than simply looking for the cheapest sneaker available.

The strongest evidence in its favor is the combination of specialty retail expertise and customer feedback. Bizrate currently shows a 9.7/10 overall score from 329 verified post-delivery reviews, while local review platforms contain many customers praising staff knowledge, fitting assistance, product availability, and pricing.

The retailer also has a useful return structure for running footwear. The ability to return worn, non-defective shoes within 30 days for store credit or exchange recognizes an important reality of running: you sometimes need to actually use a shoe before you know whether it works.

The main consideration for online shoppers is that delivery estimates are not always perfectly accurate, and online returns have a $7.99 shipping fee. If you are ordering a shoe you have never worn before, it is worth reviewing the return conditions before checkout.

For shoppers who already know their preferred model and size, comparing the current price and Runners Plus coupons and deals can make the retailer even more competitive.

Final Runners Plus Review

Runners Plus has the characteristics I would look for in a specialty running retailer: a broad selection of established running footwear, knowledgeable staff, fitting assistance, physical stores, and a return policy that recognizes that shoe comfort sometimes cannot be determined until after use.

Customer feedback is predominantly positive, particularly around staff knowledge, product selection, pricing, and shipping. The verified Bizrate data is especially useful because it comes from post-delivery customer surveys rather than anonymous comments alone.

That does not mean every order is perfect. Some customers have experienced delivery delays, and there are isolated complaints involving fitting recommendations, store credit, and customer-service experiences. These issues are worth knowing about, particularly if you are purchasing online.

For runners, walkers, and fitness customers who want more than a generic sneaker-shopping experience, Runners Plus offers a specialty-retailer approach that can be valuable. The best way to shop is to identify the shoe category and fit you need, compare the current price, understand the return window, and check available Runners Plus coupon offers before placing your order.