For this Reliable Parts review, I looked at the company’s product range, shipping and return policies, official information, Reddit discussions, Trustpilot feedback, and other publicly available customer experiences. If you’re planning to place an order, you can also check the latest Reliable Parts coupons and deals before completing your purchase.
What Is Reliable Parts?
Reliable Parts is an appliance replacement-parts distributor specializing in genuine OEM parts and accessories. The company states that it has been operating since 1933 and has distribution centers across the United States and Canada.
Its catalog is designed for both professional appliance technicians and consumers who want to repair appliances themselves. The website covers a wide range of appliance categories, including refrigerators, washers, dryers, dishwashers, ovens, ranges, microwaves, and other home appliances.
One of the most important things about Reliable Parts is its focus on OEM parts. Instead of simply selling generic replacement components, the company says it supplies parts from manufacturers including Whirlpool, GE Appliances, Electrolux, Bosch, LG, Samsung, Maytag, KitchenAid, and Amana.
You can explore the company’s official information about Reliable Parts to see how it positions its services for both professional repair technicians and DIY customers.
What Does Reliable Parts Sell?
Reliable Parts has a large appliance-parts catalog, which is one of its biggest advantages for people trying to repair older or newer household appliances.
Depending on the appliance and manufacturer, shoppers can find products such as:
- Refrigerator parts
- Washer and washing-machine parts
- Dryer parts
- Dishwasher parts
- Oven and range parts
- Microwave parts
- Heating elements
- Igniters
- Motors and blowers
- Pumps
- Valves
- Hoses and fittings
- Thermostats and sensors
- Gaskets and seals
- Door handles and hinges
- Knobs and buttons
- Filters and water filters
- Appliance cords
- Cleaning products
- Replacement accessories
The catalog also lets shoppers browse by brand and appliance type. This can be useful when you already know the manufacturer and need to narrow down the appropriate replacement component.
Are Reliable Parts Products Genuine OEM Parts?
This is one of the strongest aspects of the store’s positioning. Reliable Parts says it is an authorized distributor of genuine OEM parts and carries parts intended for major appliance brands.
For appliance repairs, OEM compatibility can matter because seemingly similar components can have different dimensions, electrical specifications, connectors, or mounting configurations.
The company currently lists brands including Whirlpool, GE Appliances, Electrolux, Bosch, LG, Samsung, Maytag, KitchenAid, Amana, Frigidaire, Fisher & Paykel, and others.
For example, its catalog contains dedicated Samsung, Frigidaire, and other manufacturer-specific parts pages, making it easier to narrow the search based on the appliance brand and component type.
That said, I would still verify the exact part number and appliance model before ordering. Even within the same appliance brand, parts can vary between model numbers and production versions.
Reliable Parts Website and Product Search
Finding the correct appliance component is often more difficult than actually installing it. This is where the structure of Reliable Parts’ website can be useful.
The site organizes products by manufacturer, appliance type, and component category. For example, customers can browse categories such as heating elements, pumps, gaskets, hinges, motors, sensors, valves, panels, and other components.
The company also provides a DIY section and repair-related resources designed to help homeowners identify and replace appliance components.
For someone who already knows the appliance model and part number, the website can be relatively straightforward. If you don’t know which component has failed, however, I would recommend diagnosing the appliance first rather than buying a part based solely on appearance.
Reliable Parts Pricing
Pricing varies substantially depending on the appliance, manufacturer, and part. OEM components can cost more than generic alternatives, but the higher price may be justified when compatibility and manufacturer specifications are important.
Public customer feedback includes several positive comments about pricing. Some Trustpilot reviewers have specifically mentioned receiving parts at reasonable prices, while a Reddit discussion from appliance-repair users describes Reliable Parts as a supplier that some professionals use regularly.
However, the total cost should not be judged from the product price alone. Shipping charges can affect the final cost, particularly for smaller inexpensive components.
For that reason, I recommend comparing the total checkout price, including shipping, against other authorized parts suppliers before ordering.
Reliable Parts Shipping
Reliable Parts states that in-stock parts ordered before 4 PM local time at the fulfilling distribution center can ship the same business day. Standard ground shipping within the continental United States is generally listed as taking approximately 2–5 business days, depending on the destination and fulfillment location.
The company also offers expedited shipping options at checkout.
Customer feedback on shipping is mixed. Several Trustpilot customers report fast delivery, including reviews describing parts arriving quickly and on time. Other reviewers have reported delays, backorders, incorrect availability information, or difficulties getting clear updates.
This difference is important because appliance repairs are often time-sensitive. If your refrigerator, washer, dryer, or oven is already unusable, a delayed part can create considerably more inconvenience than it would for a normal online purchase.
Reliable Parts’ official shipping and FAQ information provides the current shipping conditions and service details.
Reliable Parts Customer Reviews
Trustpilot Reviews
Trustpilot provides a mixed picture of Reliable Parts. At the time of research, the profile showed approximately 85 reviews and a TrustScore around 3.1 out of 5. The distribution was notably polarized, with a substantial number of five-star reviews alongside a similarly significant number of one-star reviews.
Positive reviewers frequently mention:
- Correct replacement parts
- Fast shipping
- Reasonable pricing
- Easy ordering
- Helpful customer-service representatives
- Local pickup convenience
For example, recent reviewers have described parts arriving on time, products fitting correctly, and local pickup being convenient. One customer specifically praised an employee for taking control of a delivery problem and resolving it quickly.
Negative feedback tends to focus on:
- Shipping or fulfillment delays
- Backordered parts
- Difficulty contacting customer service
- Problems with cancellations
- Incorrect or defective parts
- Warranty or return frustrations
One recent reviewer complained about a delayed backordered appliance part and communication surrounding the expected delivery date. Reliable Parts responded to that review and disputed the ability to locate the specific order based on the information provided.
Another customer reported receiving a product relatively quickly but later experienced difficulty with a warranty claim. On the other hand, multiple verified reviewers reported quick delivery and correct parts.
You can examine the individual experiences in the Reliable Parts Trustpilot reviews rather than relying only on the overall score.
Reddit Customer Discussions
Reddit discussions are particularly useful for Reliable Parts because appliance-repair communities include people who regularly purchase replacement components.
Several Reddit discussions mention Reliable Parts as a source for appliance components. In one appliance-repair discussion, a professional described Reliable Parts as a supplier they regularly use and said the company can provide next-day delivery in their area when the warehouse has the required component.
Another Reddit discussion from Calgary users includes multiple people recommending Reliable Parts for refrigerator and other appliance components. One commenter described it as a go-to supplier with a good selection, while another said they had ordered online and received the part without problems.
There are also Reddit comments emphasizing that availability varies and that shoppers should compare suppliers and verify the exact part number before ordering.
The overall Reddit picture is therefore more nuanced than simply calling Reliable Parts good or bad. Experienced repair customers appear to use the company regularly, but individual experiences can depend on location, inventory, part availability, and the specific order.
You can see examples of these discussions in Reddit’s appliance-repair community and discussions specifically mentioning Reliable Parts.
Facebook and Other Public Reviews
Public social-media and business-directory feedback should be treated carefully because reviews can relate to individual branch locations rather than the entire online operation.
For an appliance-parts company with physical distribution locations, a customer who visits a branch for pickup can have a very different experience from someone ordering a backordered item online.
That is why I would give more weight to reviews that clearly identify the online ordering experience, the exact part purchased, shipping performance, and how a return or warranty issue was handled.
Reliable Parts Return Policy
The return policy is one area where customers should pay close attention before ordering.
Reliable Parts states that returns must generally be made within 60 days and require proof of purchase. Returned parts must be in original condition and packaging, unopened and uninstalled, with the original materials included.
The company states that returns made after 30 days can be subject to a 20% restocking fee. Shipping and handling charges are also non-refundable.
Special-order, non-stock parts are listed among the items that cannot be returned for credit, and additional exclusions may apply.
This means you should be confident about compatibility before installing a component. Once an appliance part has been installed or modified, returning it can become significantly more complicated.
The current Reliable Parts return policy should always be checked before ordering because return conditions can change.
Reliable Parts Warranty
Reliable Parts states that it offers the manufacturer’s warranty on the parts and accessories it sells. In other words, warranty coverage generally follows the warranty provided by the manufacturer of the specific component.
This is useful for genuine OEM parts because the manufacturer’s warranty can provide additional protection if an eligible component fails.
However, warranty claims may require documentation and verification. Customer feedback shows that experiences with warranty claims are not completely consistent, so keeping your order confirmation and documentation is important.
Is Reliable Parts Good for DIY Appliance Repair?
For DIY users, Reliable Parts can make sense when you already know the appliance model and have identified the correct replacement component.
The main advantage is the breadth of the catalog and access to OEM components. Instead of searching through general marketplaces where third-party sellers may offer multiple versions of the same component, you can search a specialist parts supplier by appliance brand and part type.
Reliable Parts also provides DIY-oriented information and repair resources, which can be useful for homeowners who are comfortable performing basic appliance repairs.
However, DIY shoppers should not assume that finding a part online means the part is automatically correct. Always cross-check the model number and manufacturer part number before ordering.
Is Reliable Parts Good for Appliance Repair Professionals?
Reliable Parts has a particularly strong proposition for professional technicians because its business model is built around appliance parts distribution and logistics.
The company states that it ships more than 10,000 orders daily and operates distribution centers across the United States and Canada. It also emphasizes same-day shipping for eligible in-stock orders.
Reddit discussions from appliance-repair professionals provide some additional context. Several experienced users mention Reliable Parts as a supplier they use, particularly when they need genuine parts and dependable warehouse availability.
For professionals, however, the biggest consideration is still local availability. A part that is available in a nearby distribution center can be much more useful than one that requires several weeks of manufacturer lead time.
Reliable Parts Pros and Cons
Pros
- Long operating history dating back to 1933
- Large selection of appliance replacement parts
- Strong focus on genuine OEM components
- Major appliance brands are supported
- Useful for both DIY homeowners and professional technicians
- Same-day shipping is available for eligible in-stock orders
- Local pickup may be available depending on location
- Several customers report fast shipping and correct parts
- Useful appliance and DIY resources
- Multiple Reddit users identify Reliable Parts as a regular parts source
Cons
- Customer reviews are mixed, particularly on Trustpilot
- Some customers report fulfillment and backorder delays
- Customer-service experiences vary
- Incorrect or defective parts have been reported by some customers
- Shipping costs can affect the final price of inexpensive parts
- Returns must meet specific condition requirements
- Returns after 30 days may incur a 20% restocking fee
- Special-order parts may not be returnable
Is Reliable Parts Worth It?
Reliable Parts can be a practical option for appliance repairs, particularly when you need a genuine OEM component from a major manufacturer. Its long history, broad catalog, professional distribution network, and focus on appliance parts make it different from general online marketplaces.
However, I wouldn’t recommend ordering solely because the product appears to be available on the website. Inventory accuracy, shipping timelines, and return conditions matter considerably when you’re repairing an appliance.
If your appliance is urgently needed, confirm the expected shipping date and availability before placing the order. If you’re unsure about compatibility, verify the appliance model and exact manufacturer part number first.
It’s also worth comparing the final price, including shipping, with other established appliance-parts suppliers.
Final Reliable Parts Review
Reliable Parts has many of the characteristics you’d want from a specialist appliance-parts supplier: a long operating history, extensive OEM inventory, major appliance-brand coverage, physical distribution infrastructure, and services designed for both professional technicians and DIY homeowners.
Public feedback, however, is not uniformly positive. Trustpilot currently shows a polarized mix of very positive and very negative experiences. Positive customers commonly mention fast delivery, correct parts, fair pricing, and helpful employees, while negative reviews frequently involve delays, inventory problems, cancellations, customer-service communication, or warranty and return frustrations.
Reddit discussions provide additional context, particularly from appliance-repair users who describe Reliable Parts as a supplier they use regularly. This suggests the company has established itself within the appliance-parts market, although individual experiences can vary based on the part, location, inventory status, and order circumstances.
My overall assessment is that Reliable Parts is best suited to shoppers who prioritize genuine OEM appliance components and have verified exactly what part they need. Take a few minutes to confirm the part number, check availability, understand the return conditions, and compare the complete price before checkout.
And before you place your order, it’s worth checking the latest Reliable Parts coupons and deals for any available savings.